Terms and Conditions
Products & Disclaimer
Thank you for making a purchase with us! We’re sorry to hear an item isn’t working out. We’ll happily accept your unworn return or will gladly exchange for a different item within 30 days. Please note the following policy:
- Please return to MARKET TO JAPAN LLC (MTJ) within 30 calendar days from the date of purchase with original packing slip.
- A return or exchange must have original packaging and labels and be in the same condition as at the time of purchase.
- When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
- We are unable to accept items that have been worn, washed or with labeling/tags removed.
As soon as we receive your return or exchange, we will process your request. We will provide the new item (exchange), or return the amount you purchased through credit card or check (return).
We will notify you via email once your return/exchange has been processed.
MTJ has the right to deny a return if the merchandise returned does not meet our policy.
Shipping costs are non-refundable and customers are responsible for return shipping charges. We do not take responsibility for any items lost during the return shipping.
Privacy & How We Use Your Information
We use personal information to conduct our business and to provide you with the best possible products, services, and experience. We may collect and use your information including but are not limited to providing you products and services, notify you of product issues, to respond to your questions or complaints, determine your satisfaction with our service, to personalize your experiences, to send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as payment processing, operations to deliver the products, reporting, and legal compliance. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. You acknowledge that by submitting communications to the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and MTJ. You are responsible for maintaining the confidentiality of your login names and passwords and you accept responsibility for all activities, charges, and damages that occur under your account. If you have reason to believe that someone is using your account without your permission, you should contact MTJ immediately.
Product and Pricing Information
Although MTJ has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user, and MTJ cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. MTJ is not responsible for typographical errors. We do our best to ensure merchandise is available when you order it, however, merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by visiting the Contact Us page or mailing MTJ at firstname.lastname@example.org.