Return/Exchange Policy

Return/Exchange Policy

Thank you for making a purchase with us. We are sorry to hear that the product you purchased is not working out. If you are not completely satisfied with your order, you may return it to us for exchange or a full refund, minus any shipping charged.

Please note the following policy:

  • Returns must be delivered to us within 30 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.
  • A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
  • When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
  • Shipping costs are non-refundable and customers are responsible for return shipping charges.
  • We are unable to accept items that have been used, worn or washed.  
  • ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
  • ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 10 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you, will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days.

Please note that we are unable to issue a refund/exchange without physical receipt of the return item(s) or proof of received return delivery. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.

If you are unsure whether an item is eligible for return or exchange, please do not hesitate to contact us via email or phone. It is important to note that, CHERRYSTONE has the right to deny a return if any returned merchandise does not meet our policy.

Please send us a message on Contact Us page 
to request a return/exchange.

 

 

 

 

Based on 203 reviews
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Effortless Comfort, Polished Enough for Work!

I was looking for a simple, comfortable T-shirt I could wear to work and still feel relaxed in—and I’m so glad I found this one.

The moment I put it on, I was surprised by how light and breathable it felt. It doesn’t cling at all, so I stay cool and comfortable even on warm days.

The slightly A-line silhouette gives it a neat, put-together look without feeling snug, and the fabric is soft and gentle on the skin. It’s so comfortable I want to wear it every day.

It’s quickly become a favorite—and now I want it in every color!

I love the style!

I love seeing my wife in this scarf!

Fantastic summer hat!

This hat is exactly what I've been looking for. I've been needing a hat for summer, and this one is perfect for my area's summers, which can shift day-to-day from sunny to rainy. I also love that it's packable, and it looks very cute. The adjustable brim is perfect for when I'm walking, and I love how much of my face the brim covers when fully extended. I'll be living in this hat all summer!

Perfect wool socks!

These are the perfect low crew height super thin wool socks! Excellent even on hot summer days. No sweaty feet and no smell. Wool is the best! Also not at all itchy. I hope they last, I’m a little worried about holes since they’re so thin. I’m a women’s 9.5 and they fit fine. I wish I could replace all my socks with these.

Super comfortable and cozy

Love these slipper socks. Will be ordering more in the near future.

I love these slippers

These slippers are great: they fit well, keep me from sliding, are easy to bring to someone's shoes off house; and they come in variety of colors. They are perfect gifts for friends and family also.

Best house socks EVER

It feels like a bit much to get so excited over socks but these warrant it--best house socks EVER! Thick, well made, a touch of grip so I don't skate around on my hardwoods but not like the feet of a child's sleeper. Can't give them a high enough recommendation--five stars is not adequate!

B
Eco-Friendly Recycled Fabric Versatile Apron
Bernard Ongewe (Kirkland, US)
Outstanding quality!

The products from this store are always excellent, but this apron exceeded my expectations.

Its lightweight feel doesn't interfere with work, and the high-quality fabric makes it truly the perfect apron.

I purchased two, and I'm so glad I did. I highly recommend it!

Snuggy toes!

These are just what I was looking for in slipper socks. The fit is perfect, and they are just right, not too thick, not too thin, and so soft. My toes are happy and warm. I'm glad I bought 3 pair.

C
Sheer Floral Everyday Crew | M
Catherine Hiller (Seattle, US)
Fancy

Cherrystone quickly filled my order for navy blue floral socks (sheer, floral, everyday crew), a fancy, nylon accessory to wear with plain leather flats. It'll bump up the fashion stylin'. Thanks, Cherrystone!

Lovely

I bought these for the organic cotton. Very soft and comfortable. No complaints here. It's all I would wear if I could.

The best!

Just got my second pair. So cozy and perfect for wearing around the house.

M
Silk and Organic Oil Hand Cream
Maureen M. (Belmont, US)
Light and silky!

Lovely, lightweight hand cream. The scent is barely detectable which maybe a plus for those that are sensitive. Leaves hands feeling silky and nourished.

Yummy!

Not only is the design adorable, but they are super cozy! Extremely well made and yummy on cold, fatigued feet!!

Great find!

I love this sunhat! I wasn’t expecting it to be so light weight, but that’s a plus to me! For all of the features and UV protection it provides, it is light and comfortable for walks. I’ll be ordering another color!

I’m so happy to have found them!

I was looking for a nice winter slipper for my mother, and although I found some cute socks at other stores, they didn’t have grip on the bottom. I was worried they might be risky and increase the chance of a fall, so I didn't buy them. Then I found these adorable, soft socks/slippers with grip on the bottom! I’m so happy I found the nice gift. They’re super soft and comfy, and I got them in nice light gray color!

b
Thermal Gradient Color Ribbed Cuff Crew | M
barbara lanterman (Seattle, US)
Soft and warm

These socks are soft and warm!

So practical!

These have been my favorite slippers for years. They are especially useful for travel to not only keep your feet warm and comfortable but also reduce the direct foot contact on hotel floors. The gripper bottoms are a great safety feature!

Great but too small for size medium

Love these so much, wish there had been the option to purchase a Large…seems that size was not available. They are pretty tiny for my size 8 feet. I dread washing them because of shrinkage…I would be so happy if they were available in Large and extra large. I bought them for the cotton, so hard to find! But cotton shrinks, and they are so small to begin with. Please make bigger sizes!

Hi Karen,
Thank you so much for your feedback! We are delighted to hear that you love our organic cotton material. Your sizing suggestion for offering larger sizes is incredibly helpful, and we will be considering making larger size items as we continue to improve and expand our offerings. Thank you again for your valuable input.

B
Handcrafted Wool Slipper Socks | Grips | L
Bobbi Strom (Bremerton, US)
I LOVE THESE SLIPPERS/SOCKS

I've been using these slippers for several years now as I live in Washington state and my feet get cold. I put these on and they keep my feet warm and cozy. They wash well and last a long time. Enjoy a pair for yourself. I love the choices of colors that they come in.

Must have for winter

My feet get cold easily even though I wear wool socks in the winter. The weather turned cold very quickly so I pulled out my socks cover and put them over my socks. I am surprised again, after wearing them last winter, how quickly my feet warms up and I forget about my cold feet.
When my feet are warm, my whole body is warm and comfortable, and it’s even a better feeling than turning up the temperature in the room.
I highly recommend them.

Easy and comfy - feel good fabric next to my skin

My husband gifted me 2 pairs of these lounge wear - top and bottom for blue and pink. I wore them in the hottest days of the summer without any underwear. The feeling of the fabric on the skin itself was already cooling. It doesn't stick to my skin even when I sweat. And it seems the material is woven to absorb moisture and heat and disperse it away from the skin.
So, I alternated the pink and blue while the hot days continued. I just put the top and the pants every morning, and that's it. They kept me cool, good looking, and very comfortable. I definitely recommend these lounge wear!

These socks keep me super warm!

My feet are always cold, even in the summer. I wore slippers in the house to keep my feet warm until my husband got me these socks. I put them over my regular socks and walk freely in the house without trying to keep my slippers on my feet. It is soft and very comfortable, and the non-slip grip at the bottom keeps me safe. I washed them quite a few times and it is still fluffy and keeping the original quality. I highly recommend them!

Amazing

I am not a fan of the Summer season. It’s hot, sometimes damp, and worst of all I can never wear anything comfortable at home! The Cherrystone loungewear set changed the game for me. It’s light, perfectly stretchy, and a pleasure to wear in hot weather. I’ve been enjoying wearing mine so much, I was actually sad when it got too cold to keep wearing it! I cannot recommend this product enough 10/10

S
Extra Fine Merino Everyday Crew | M
Shireen Eckhardt (Bainbridge Island, US)
Love these merino socks!

I love that these socks are made of thin non itchy wool and that they are snug enough to stay up but not so snug that my feet swell. They are perfect for the shoes you want to wear socks with but are too snug for normal thickness socks. And they keep your feet warm but not too warm so you can wear them in the summer. Please don’t tell your friends, because I want them all for myself! ;)