Please note: ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged. This excludes all items that were discounted via a discount code at checkout.
The below policy applies only to full price merchandise not listed in the sale section.
Thank you for making a purchase with us. We are sorry to hear an item is not working out. We will happily accept your unworn return or will gladly exchange for a different item within 30 days. Please note the following policy:
Please return to MARKET TO JAPAN LLC (MTJ) within 30 calendar days from the date of purchase with the original packing slip.
A return or exchange must have original packaging and labels and be in the same condition as at the time of purchase.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
We are unable to accept items that have been worn, washed or with labeling/tags removed.
As soon as we receive your return or exchange, we will process your request. We will provide the new item (exchange), or return the amount you purchased through credit card or check (return).
We will notify you via email once your return/exchange has been processed.
MTJ has the right to deny a return if the merchandise returned does not meet our policy.
Shipping costs are non-refundable and customers are responsible for return shipping charges. We do not take responsibility for any items lost during the return shipping.
Mail return items to:
MARKET TO JAPAN LCC
1595 NW Gilman Blvd. Suite #16
Issaquah, WA 98027 USA