Order Shipping & Delivery Returns & Exchange Payment Products Account

ORDER

Can I amend my order/address after I have placed it?

If a change is necessary, please contact MTJ as soon as possible and we will do our best to help you.

Please note that we try our best to ship all orders within 1 business days of receiving your order. Once an order has been shipped it is no longer possible for us to make changes.

How can I track my order?

Once an order is shipped (usually within 24 hours, on business days-Mon thru Fri), you will receive a shipment confirmation via email that includes your tracking number. Your order will include a link where you can track your order.

 

SHIPPING and DELIVERY

What shipping options do I have?

We offer USPS standard, USPS priority or UPS priority shipping depending on the order. Please contact MTJ for special shipping arrangements.

How much does the shipping cost?

Shipping is free for all orders placed in the 48 continental U.S. states.

For orders placed in Hawaii & Alaska: We will charge an automatically calculated rate for all orders.

Do you ship outside of US?

At this time, we accept orders from Canada online. However, we welcome international customers and you can place orders by email at contact@cherrystonestyle.com or phone at +1.425.378.9216.

You are responsible for import duties and taxes on your international order.

How long does it take to get my order delivered?

We do our best to ship all orders within 1 business days. However, this does NOT mean the shipment is "delivered", but just shipped from our office. You should expect your package to be delivered 3-10 business days after being shipped. Please note that these times can be slightly increased during the holiday season.

Orders must be placed by 3.00 PM PST to start processing on the same business day.

 

RETURNS & EXCHANGE

How do I return or exchange my product?

We are sorry to hear that the product you purchased is not working out. If you are not completely satisfied with your order, you may return it to us for exchange or a full refund, minus any shipping charged.

Please note the following policy:

  • Returns must be delivered to us within 20 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.
  • A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
  • When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
  • Shipping costs are non-refundable and customers are responsible for return shipping charges.
  • We are unable to accept items that have been used, worn or washed.  
  • ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
  • ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 10 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you, will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days.

Please note that we are unable to issue a refund/exchange without physical receipt of the return item(s) or proof of received return delivery. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.

PAYMENT

How can I pay for my order?

There are several payment options available on our site. We accept American Express, Discover, JCB, MasterCard, Visa, PayPal, and Apple Pay as well as various local debit cards. The total amount (price of order with tax + shipping) will be withdrawn from your account when the order is completed and approved.

PRODUCTS

Sock Size Guide

Sock size/Foot size

Shoe size

cm

inches

US woman

US men

European

UK

22

8.75

5/5.5

4/4.5

35

2.5/3

23

9

6

5

36

3.5/4

24

9.5

7.5

6.5

38.5

5.5

25

9.75

8/8.5

7/7.5

39.5

6/6.5

26

10.25

9.5/10

8.5

41

7.5

27

10.50

10.5

9/9.5

42

8

Tights/Stockings/Socks Size

One size = Medium

What if the item is out of stock?

All items are subject to availability. If items that you order are out of stock but the product is not restocking, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your expressed authority. Once an item is sold out and not restocking, it will be taken off the website at the earliest opportunity.

ACCOUNT

Do I need an account to place an order?

No, you do not need to register for an account to place an order. It is optional, however, if you create an account, you can save your personal information on your account and you can view your order history. 

What should I do if I forget my password?

Please click “Forget my password” link next to the LOG IN button on LOG IN page and enter your email address to reset your password.

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