Frequently Asked Questions

Order Shipping & Delivery Returns & Exchange Payment Products Account

ORDER

Can I amend my order/address after I have placed it?

If you need to change your order or address, please contact CHERRYSTONE as soon as possible. We will do our best to help you.

Please note that we try our best to ship all orders within 1-3 business days of receiving your order. Once an order has been shipped it is no longer possible for us to make changes.

How can I track my order?

Once an order is shipped (usually within 1-3 business days, on business days-Mon through Fri), you will receive a shipment confirmation via email that includes your tracking number. Your order will include a link where you can track your order.

 

SHIPPING and DELIVERY

What shipping options do I have?

We offer USPS standard, USPS priority or UPS priority shipping depending on the order. Please contact CHERRYSTONE for special shipping arrangements.

How much does the shipping cost?

Standard shipping is free for all orders $45 or more being shipped within the 48 continental U.S. states. This is calculated after all discounts have been applied to the order. For any orders below $45, the cost is $4.75 for standard shipping within the 48 continental U.S. states.

For orders placed in Hawaii & Alaska, we will charge an automatically calculated rate for all orders.

Do you ship outside of US?

Yes. Currently, we accept international orders. If you have a trouble ordering to your country, please contact us by email at contact@cherrystonestyle.com or phone at +1.425.378.9216. to request your destination.

Please note that you are responsible for import duties and taxes on your international order.

How long does it take to get my order delivered?

We do our best to ship all orders within 1-3 business days, but shipping may be delayed due to the high volume during the holiday season, peak shipping season or unexpected bad weather.

You should expect your package to be delivered 3-10 business days after being shipped. Please note that these times can be slightly increased during the holiday season.

Orders must be placed by 3.00 PM PST to start processing on the same business day.

 

RETURNS & EXCHANGE

How do I return or exchange my product?

We want you to love your purchase, but if any reason that you are not completely satisfied with your order, you may return it to us for exchange or a full refund minus    original shipping fees.

Please note the following policy:

  • Returns must be delivered to us within 30 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.
  • A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
  • When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
  • Initial shipping costs are not eligible for refunds, and customers are responsible for return shipping charges.
  • We are unable to accept items that have been used, worn or washed.  
  • ALL “SALE ITEMS” ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
  • ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 4 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days after we processed it.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit card used for the purchase. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.

PAYMENT

How can I pay for my order?

There are several payment options available on our site. We accept American Express, Discover, JCB, MasterCard, Visa, PayPal, Diners Club, Bancontact, iDeal, Google Pay, Meta Pay and Apple Pay as well as various local debit cards. The total amount (price of order with tax + shipping) will be withdrawn from your account when the order is completed and approved.

PRODUCTS

Sock Size Guide

Sock size/Foot size

Shoe size

cm

inches

US woman

US men

European

UK

22

8.75

5/5.5

4/4.5

35

2.5/3

23

9

6

5

36

3.5/4

24

9.5

7.5

6.5

38.5

5.5

25

9.75

8/8.5

7/7.5

39.5

6/6.5

26

10.25

9.5/10

8.5

41

7.5

27

10.50

10.5

9/9.5

42

8

Tights/Stockings/Socks Size

One size = Medium

What if the item is out of stock?

All items are subject to availability. If items that you order are out of stock, but the product is not restocking, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your expressed authority. Once an item is sold out and not restocking, it will be taken off the website at the earliest opportunity.

ACCOUNT

Do I need an account to place an order?

No, you do not need to register for an account to place an order. It is optional, however, if you create an account, you can save your personal information on your account and you can view your order history. 

What should I do if I forget my password?

Please click “Forget my password” link next to the LOG IN button on LOG IN page and enter your email address to reset your password.

Based on 193 reviews
96%
(186)
3%
(5)
1%
(2)
0%
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0%
(0)
C
Sheer Floral Everyday Crew | M
Catherine Hiller (Seattle, US)
Fancy

Cherrystone quickly filled my order for navy blue floral socks (sheer, floral, everyday crew), a fancy, nylon accessory to wear with plain leather flats. It'll bump up the fashion stylin'. Thanks, Cherrystone!

Lovely

I bought these for the organic cotton. Very soft and comfortable. No complaints here. It's all I would wear if I could.

The best!

Just got my second pair. So cozy and perfect for wearing around the house.

M
Silk and Organic Oil Hand Cream
Maureen M. (Belmont, US)
Light and silky!

Lovely, lightweight hand cream. The scent is barely detectable which maybe a plus for those that are sensitive. Leaves hands feeling silky and nourished.

Yummy!

Not only is the design adorable, but they are super cozy! Extremely well made and yummy on cold, fatigued feet!!

Great find!

I love this sunhat! I wasn’t expecting it to be so light weight, but that’s a plus to me! For all of the features and UV protection it provides, it is light and comfortable for walks. I’ll be ordering another color!

I’m so happy to have found them!

I was looking for a nice winter slipper for my mother, and although I found some cute socks at other stores, they didn’t have grip on the bottom. I was worried they might be risky and increase the chance of a fall, so I didn't buy them. Then I found these adorable, soft socks/slippers with grip on the bottom! I’m so happy I found the nice gift. They’re super soft and comfy, and I got them in nice light gray color!

b
Thermal Gradient Color Ribbed Cuff Crew | M
barbara lanterman (Seattle, US)
Soft and warm

These socks are soft and warm!

So practical!

These have been my favorite slippers for years. They are especially useful for travel to not only keep your feet warm and comfortable but also reduce the direct foot contact on hotel floors. The gripper bottoms are a great safety feature!

Great but too small for size medium

Love these so much, wish there had been the option to purchase a Large…seems that size was not available. They are pretty tiny for my size 8 feet. I dread washing them because of shrinkage…I would be so happy if they were available in Large and extra large. I bought them for the cotton, so hard to find! But cotton shrinks, and they are so small to begin with. Please make bigger sizes!

Hi Karen,
Thank you so much for your feedback! We are delighted to hear that you love our organic cotton material. Your sizing suggestion for offering larger sizes is incredibly helpful, and we will be considering making larger size items as we continue to improve and expand our offerings. Thank you again for your valuable input.

B
Handcrafted Wool Slipper Socks | Grips | L
Bobbi Strom (Bremerton, US)
I LOVE THESE SLIPPERS/SOCKS

I've been using these slippers for several years now as I live in Washington state and my feet get cold. I put these on and they keep my feet warm and cozy. They wash well and last a long time. Enjoy a pair for yourself. I love the choices of colors that they come in.

Must have for winter

My feet get cold easily even though I wear wool socks in the winter. The weather turned cold very quickly so I pulled out my socks cover and put them over my socks. I am surprised again, after wearing them last winter, how quickly my feet warms up and I forget about my cold feet.
When my feet are warm, my whole body is warm and comfortable, and it’s even a better feeling than turning up the temperature in the room.
I highly recommend them.

Easy and comfy - feel good fabric next to my skin

My husband gifted me 2 pairs of these lounge wear - top and bottom for blue and pink. I wore them in the hottest days of the summer without any underwear. The feeling of the fabric on the skin itself was already cooling. It doesn't stick to my skin even when I sweat. And it seems the material is woven to absorb moisture and heat and disperse it away from the skin.
So, I alternated the pink and blue while the hot days continued. I just put the top and the pants every morning, and that's it. They kept me cool, good looking, and very comfortable. I definitely recommend these lounge wear!

These socks keep me super warm!

My feet are always cold, even in the summer. I wore slippers in the house to keep my feet warm until my husband got me these socks. I put them over my regular socks and walk freely in the house without trying to keep my slippers on my feet. It is soft and very comfortable, and the non-slip grip at the bottom keeps me safe. I washed them quite a few times and it is still fluffy and keeping the original quality. I highly recommend them!

Amazing

I am not a fan of the Summer season. It’s hot, sometimes damp, and worst of all I can never wear anything comfortable at home! The Cherrystone loungewear set changed the game for me. It’s light, perfectly stretchy, and a pleasure to wear in hot weather. I’ve been enjoying wearing mine so much, I was actually sad when it got too cold to keep wearing it! I cannot recommend this product enough 10/10

S
Extra Fine Merino Everyday Crew | M
Shireen Eckhardt (Bainbridge Island, US)
Love these merino socks!

I love that these socks are made of thin non itchy wool and that they are snug enough to stay up but not so snug that my feet swell. They are perfect for the shoes you want to wear socks with but are too snug for normal thickness socks. And they keep your feet warm but not too warm so you can wear them in the summer. Please don’t tell your friends, because I want them all for myself! ;)

D
Thermal Short Slipper Socks Grips Medium
Denise McMahon (Ashburn, US)
cant wait to wear them!

I got them as a mother's day gift to myself and I cannot wait to wear them in the wintertime!!

D
Thermal Short Slipper Socks Grips Large
Denise McMahon (Ashburn, US)
Socks feel AMAZING

I can't wait to gift these to my husband for Father's Day. He lost one of his wool slipper pairs and I've been meaning to get him a new pair since then so I found these thermal pairs and I think they're going to be even better at keeping his feet warm in his man cave basement HA.

P
Extra Fine Merino Everyday Crew | M
Patricia Liu (San Jose, US)
Great quality and value

I was comparing these socks with the German made Falke No.3. These have a higher wool content and a whole lot less expensive. The socks are nicely thin and smooth, perfect for wearing with my clogs. Definitely recommended.

C
Sheer Floral Everyday Crew | M
Catherine Hiller (Seattle, US)
Stylin' with Style

Sheer little stocking-etts are wonderful worn with dainty shoes and trousers. They add just a surprising touch of whimsy, and, they're navy blue, a hard-to-find color.

P
3 PAIRS ASSORTED PACK | Bunion Support Foot Care Socks | White/Pink
Patricia

They were ok but a little tight feeling

One of my favorite things!

I’m on my 4th pair of Cherrystone slippers and they are one of my few must-haves. They are soft, stretchy, warm, soft a d don’t slip and slide on the hard floors. They go on my feet first thing in the morning. These are one of my favorite gifts to give and my most recent purchase is for my great-grandma in-law. I’m so excited to share the comfort with her!

L
Handcrafted Wool Slipper Cuff Socks | Medium
L.H. (Saint Clair, US)
Simply the Best

Absolutely the best house socks I’ve ever purchased. They take a beating on hard wood floors and last for 6 months . Simple to wash & air dry. Love them!

K
Arch Support Ankle Running Socks with Grips for Women | Black with Pink Trim
Karen Allman (Seattle, US)

Love these socks!

S
Cool, Stretchy, Comfy Steteco Lounge Pants | Unisex | Pine Needle | Azuki Red
Sachi Yari-Doty (Seattle, US)
The perfect summer pants

These truly are perfect for the summer. The fabric is so lightweight and breathable and the fit is perfect for "lounging." It's an extra bonus that the prints are so fun.