Silk and Organic Oil Multi Balm

Return/Exchange Policy

Thank you for making a purchase with us. We are sorry to hear that the product you purchased is not working out. If you are not completely satisfied with your order, you may return it to us for exchange or a full refund, minus any shipping charged.

Please note the following policy:

• Returns must be delivered to us within 30 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.

• A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
• When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
• Shipping costs are non-refundable and customers are responsible for return shipping charges.
• We are unable to accept items that have been used, worn or washed.  
• ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
• ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 10 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you, will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days.

Please note that we are unable to issue a refund/exchange without physical receipt of the return item(s) or proof of received return delivery. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.

If you are unsure whether an item is eligible for return or exchange, please do not hesitate to contact us via email or phone. It is important to note that, CHERRYSTONE has the right to deny a return if any returned merchandise does not meet our policy.