Frequently Asked Questions

If you need to change your order or address, please contact CHERRYSTONE as soon as possible. We will do our best to help you.

Please note that we try our best to ship all orders within 1-3 business days of receiving your order. Once an order has been shipped it is no longer possible for us to make changes.

We want you to love your purchase, but if any reason that you are not completely satisfied with your order, you may return it to us for exchange or a full refund minus    original shipping fees.

Please note the following policy:

• Returns must be delivered to us within 14 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.

• A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
• When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
• Initial shipping costs are not eligible for refunds, and customers are responsible for return shipping charges.
• We are unable to accept items that have been used, worn or washed.  
• ALL “SALE ITEMS” ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
• ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 10 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days after we processed it.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit card used for the purchase. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.

Standard shipping is free for all orders $45 or more being shipped within the 48 continental U.S. states. This is calculated after all discounts have been applied to the order. For any orders below $45, the cost is $4.75 for standard shipping in within the 48 continental U.S. states.

For orders placed in Hawaii & Alaska, we will charge an automatically calculated rate for all orders.

Yes. Currently, we accept international orders. If you have a trouble ordering to your country, please contact us by email at contact@cherrystonestyle.com or phone at +1.425.378.9216. to request your destination.

Please note that you are responsible for import duties and taxes on your international order.

We do our best to ship all orders within 1-3 business days, but shipping may be delayed due to the high volume during the holiday season, peak shipping season or unexpected bad weather.

You should expect your package to be delivered 3-10 business days after being shipped. Please note that these times can be slightly increased during the holiday season.

Orders must be placed by 3.00 PM PST to start processing on the same business day.