Frequently Asked Questions

Order Shipping & Delivery Returns & Exchange Payment Products Account

ORDER

Can I amend my order/address after I have placed it?

If you need to change your order or address, please contact CHERRYSTONE as soon as possible. We will do our best to help you.

Please note that we try our best to ship all orders within 1-3 business days of receiving your order. Once an order has been shipped it is no longer possible for us to make changes.

How can I track my order?

Once an order is shipped (usually within 1-3 business days, on business days-Mon through Fri), you will receive a shipment confirmation via email that includes your tracking number. Your order will include a link where you can track your order.

 

SHIPPING and DELIVERY

What shipping options do I have?

We offer USPS standard, USPS priority or UPS priority shipping depending on the order. Please contact CHERRYSTONE for special shipping arrangements.

How much does the shipping cost?

Standard shipping is free for all orders $50 or more being shipped within the 48 continental U.S. states. This is calculated after all discounts have been applied to the order. For any orders below $50, the cost is $5.30 for standard shipping within the 48 continental U.S. states. 

For orders placed in Hawaii & Alaska, we will charge an automatically calculated rate for all orders.

Do you ship outside of US?

Yes. Currently, we accept international orders. If you have a trouble ordering to your country, please contact us by email at contact@cherrystonestyle.com or phone at +1.425.378.9216. to request your destination.

Please note that you are responsible for import duties and taxes on your international order.

How long does it take to get my order delivered?

We do our best to ship all orders within 1-3 business days, but shipping may be delayed due to the high volume during the holiday season, peak shipping season or unexpected bad weather.

You should expect your package to be delivered 3-10 business days after being shipped. Please note that these times can be slightly increased during the holiday season.

Orders must be placed by 3.00 PM PST to start processing on the same business day.

 

RETURNS & EXCHANGE

How do I return or exchange my product?

We want you to love your purchase, but if any reason that you are not completely satisfied with your order, you may return it to us for exchange or a full refund minus    original shipping fees.

Please note the following policy:

  • Returns must be delivered to us within 30 days from the date you received your order. We cannot accept returns made more than 30 days after the original order date.
  • A return or exchange item must be delivered to us unused, and with the original packaging in the same condition as at the time of purchase.
  • When returning products, ensure you include a brief explanatory note which includes your name, order number, and the reason for return/exchange.
  • Initial shipping costs are not eligible for refunds, and customers are responsible for return shipping charges.
  • We are unable to accept items that have been used, worn or washed.  
  • ALL “SALE ITEMS” ARE FINAL SALE and cannot be returned or exchanged. (This excludes all items that were discounted via a discount code at checkout.)
  • ALL FACE MASKS ARE FINAL SALE and cannot be returned or exchanged due to sanitary reasons.

As soon as we receive your items for return or exchange, that are in an acceptable condition, we will process your request within 4 business days. We will notify you via email once your return/exchange has been processed.   Amounts due to you will be refunded to the original payment method. Typically, you can expect to see this refund reflected in your account within 3-5 business days after we processed it.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit card used for the purchase. Also, we do not take responsibility for any items lost during the return shipping. Please use insured and trackable mail service when you return products.


PAYMENT

How can I pay for my order?

There are several payment options available on our site. We accept American Express, Discover, JCB, MasterCard, Visa, PayPal, Diners Club, Bancontact, iDeal, Google Pay, Meta Pay and Apple Pay as well as various local debit cards. The total amount (price of order with tax + shipping) will be withdrawn from your account when the order is completed and approved.

PRODUCTS

Sock Size Guide

Sock size/Foot size

Shoe size

cm

inches

US woman

US men

European

UK

22

8.75

5/5.5

4/4.5

35

2.5/3

23

9

6

5

36

3.5/4

24

9.5

7.5

6.5

38.5

5.5

25

9.75

8/8.5

7/7.5

39.5

6/6.5

26

10.25

9.5/10

8.5

41

7.5

27

10.50

10.5

9/9.5

42

8

Tights/Stockings/Socks Size

One size = Medium

What if the item is out of stock?

All items are subject to availability. If items that you order are out of stock, but the product is not restocking, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your expressed authority. Once an item is sold out and not restocking, it will be taken off the website at the earliest opportunity.

ACCOUNT

Do I need an account to place an order?

No, you do not need to register for an account to place an order. It is optional, however, if you create an account, you can save your personal information on your account and you can view your order history. 

What should I do if I forget my password?

Please click “Forget my password” link next to the LOG IN button on LOG IN page and enter your email address to reset your password.

Based on 211 reviews
96%
(202)
3%
(6)
1%
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S
Handcrafted Wool Slipper Crew | Grips | L
Susan Kendall (Phoenix, US)

Very comfortable and great to have the larger size!

Please Make In XL

This is a great material-- but it does shrink up after a wash in warm water. I would buy this in an XL and be SO happy!

Hello LLL,

Thank you so much for your kind words about the material. We’re happy you enjoy it! We recommend washing in cold water to help maintain the fit and feel of the fabric. We truly appreciate your suggestion for XL sizing and will keep it in mind for future collections.

Thank you,
Team CHERRYSTONE

Cool, Light, and Comfortable!

I bought these pants for my mother, who is in Japan during the scorching summer. I’ve worn them a few times myself, and they’re wonderfully light and smooth to the touch, making them very cool and comfortable even in hot weather. The waistband isn’t tight, so they’re easy to wear, and I love that they have pockets too!

T
Thermal Short Slipper Socks Grips Large
Takafumi Hosono (Seattle, US)
Luxury towel like Slipper sox!

Just got my new "Thermal Short Slipper Socks Grips Large" from Cherrystone and I am so impressed! These socks are very warm and the inside texture feels absolutely luxurious, just like a plush, high-end towel. The grips on the bottom are a nice touch, too. I'm very happy with this purchase and would definitely recommend them!

Loving "Cool, Stretchy, Comfy Lounge T-Shirt & Pants"

I'm absolutely loving the "Cool, Stretchy, Comfy Lounge T-Shirt & Pants"!
The Royal Navy color is so nice. The fabric is lighter than I expected, which is a pleasant surprise—it's super breathable and feels incredibly comfortable. It's perfect for just chilling at home or for a quick trip out. I'm 174 cm and 67 kg, and the Medium size fits me like a glove. Couldn't be happier with this purchase!

Absolutely love it!

I'm so happy with this apron!
The fabric is thick and durable, yet comfortable to wear for long periods.
The front slit makes it easy to move around.
It’s both functional and stylish — I already want it in other colors.
Highly recommended for anyone looking for a high-quality, well-designed apron.

Comfortable and easy to clean

I purchased these through a pop-up at Japan Fair. The clothes were very comfortable to wear and easy to clean. The service by the staff was attentive and courteous. Would definitely recommend wearing these on a hot day.

Very comfortable to wear, easy to clean

I purchased these through a pop-up at Japan Fair. The clothes were very comfortable to wear and easy to clean. The service by the staff was attentive and courteous. Would definitely recommend wearing these on a hot day.

Effortless Comfort, Polished Enough for Work!

I was looking for a simple, comfortable T-shirt I could wear to work and still feel relaxed in—and I’m so glad I found this one.

The moment I put it on, I was surprised by how light and breathable it felt. It doesn’t cling at all, so I stay cool and comfortable even on warm days.

The slightly A-line silhouette gives it a neat, put-together look without feeling snug, and the fabric is soft and gentle on the skin. It’s so comfortable I want to wear it every day.

It’s quickly become a favorite—and now I want it in every color!

I love the style!

I love seeing my wife in this scarf!

Fantastic summer hat!

This hat is exactly what I've been looking for. I've been needing a hat for summer, and this one is perfect for my area's summers, which can shift day-to-day from sunny to rainy. I also love that it's packable, and it looks very cute. The adjustable brim is perfect for when I'm walking, and I love how much of my face the brim covers when fully extended. I'll be living in this hat all summer!

Perfect wool socks!

These are the perfect low crew height super thin wool socks! Excellent even on hot summer days. No sweaty feet and no smell. Wool is the best! Also not at all itchy. I hope they last, I’m a little worried about holes since they’re so thin. I’m a women’s 9.5 and they fit fine. I wish I could replace all my socks with these.

Super comfortable and cozy

Love these slipper socks. Will be ordering more in the near future.

I love these slippers

These slippers are great: they fit well, keep me from sliding, are easy to bring to someone's shoes off house; and they come in variety of colors. They are perfect gifts for friends and family also.

Best house socks EVER

It feels like a bit much to get so excited over socks but these warrant it--best house socks EVER! Thick, well made, a touch of grip so I don't skate around on my hardwoods but not like the feet of a child's sleeper. Can't give them a high enough recommendation--five stars is not adequate!

B
Eco-Friendly Recycled Fabric Versatile Apron
Bernard Ongewe (Kirkland, US)
Outstanding quality!

The products from this store are always excellent, but this apron exceeded my expectations.

Its lightweight feel doesn't interfere with work, and the high-quality fabric makes it truly the perfect apron.

I purchased two, and I'm so glad I did. I highly recommend it!

Snuggy toes!

These are just what I was looking for in slipper socks. The fit is perfect, and they are just right, not too thick, not too thin, and so soft. My toes are happy and warm. I'm glad I bought 3 pair.

C
Sheer Floral Everyday Crew | M
Catherine Hiller (Seattle, US)
Fancy

Cherrystone quickly filled my order for navy blue floral socks (sheer, floral, everyday crew), a fancy, nylon accessory to wear with plain leather flats. It'll bump up the fashion stylin'. Thanks, Cherrystone!

Lovely

I bought these for the organic cotton. Very soft and comfortable. No complaints here. It's all I would wear if I could.

The best!

Just got my second pair. So cozy and perfect for wearing around the house.

M
Silk and Organic Oil Hand Cream
Maureen M. (Belmont, US)
Light and silky!

Lovely, lightweight hand cream. The scent is barely detectable which maybe a plus for those that are sensitive. Leaves hands feeling silky and nourished.

Yummy!

Not only is the design adorable, but they are super cozy! Extremely well made and yummy on cold, fatigued feet!!

Great find!

I love this sunhat! I wasn’t expecting it to be so light weight, but that’s a plus to me! For all of the features and UV protection it provides, it is light and comfortable for walks. I’ll be ordering another color!

I’m so happy to have found them!

I was looking for a nice winter slipper for my mother, and although I found some cute socks at other stores, they didn’t have grip on the bottom. I was worried they might be risky and increase the chance of a fall, so I didn't buy them. Then I found these adorable, soft socks/slippers with grip on the bottom! I’m so happy I found the nice gift. They’re super soft and comfy, and I got them in nice light gray color!

b
Thermal Gradient Color Ribbed Cuff Crew | M
barbara lanterman (Seattle, US)
Soft and warm

These socks are soft and warm!